I moved to UK2.net about 2 years ago, from 1&1 Internet. 1&1 had been absolutely awful – truly abusive: charges added to my account without notice, incessant spam and, when requested, poor service. Initially it looked as though UK2 were cheaper and the reviews I read at the time were broadly positive.

So I switched.

Then the trouble started. First, their quotes and services are brilliantly misleading. Want a domain? You can have one. A second? That too. Want email with the second? Ho ho ho. You’ll pay – through the nose – for that. So if you want a personal web space, say, and also want to run a web site for a local club, charity or association, then you are going to pay a lot to allow that second domain to have email capabilities.

Their control panel management system remains very poor quality. There is a vast amount of documentation on line today that is completely out of date and utterly incorrect. They seem to have no interest in tidy up their own crap.

But right now the biggest issue I’m experiencing concerns actual access to a domain they host for me. This is a very-low-traffic wordpress site that is basically a family library of photos and info. It’s personal to us and is more reliable than email for holding data.

Except, I now want to do quite a bit of work there. Each time I try, I can work on the site for say 10-15 minutes before all access is lost. This has happened 3 times in a row. First time I was told that my IP Address had been blocked. Second was the same story. It happened again last night, so I checked my CPanel and saw no blocked addresses [at least, no explicitly blocked addresses].

What seems to be happening is that UK2 have implemented some form of traffic monitor and auto-block capability. A bit like Palantir but with active intercept turned on. If you have a low-usage site that suddenly spikes and shows more traffic, your access gets automatically blocked. I think I’m going to have to access the site on a daily basis and keep up with being blocked daily, until the security tool trains itself to recognise the site as more active.

This is because each time I raise a ticket, I start back at square one with the next UK2 Useful Idiot, writing me the same template email and asking me the same stupid questions, even when my initial contact contains everything they need.

I’ve asked for contact info for a senior support manager now, but they won’t provide it.

What to do? Web hosting has become a rush to the bottom of the barrel. All the providers out there appear to be completely useless. If my domestic internet contract didn’t explicitly prohibit home hosting, I would do it all myself.

Sigh.

I am using the eshop on my website from last 5 years with wordpress version 3.5.1 , now I want to update wordpress version so need latest version of eshop also which is compatible to latest version of wordpress. I love your plugin and really really want you to release new version so that we can use it with latest version of wordpress.

Can you shed some light into what happened? There is no mention of the removal at quirm.net, either.

Thanks,
Vinny